No Enablement? Worrying Trend

I’ve noticed a worrying trend among new WalkMe™ customers. It goes like this:


Customer has implementation done by partner.

(Makes sense, right? We’re in a hurry, we don’t know how to do it, let’s have it done right!)

Partner charges by the hour (strike one).

This shortchanges “enablement” in favor of building more content.

Customer thinks -- "Let’s not ask too many questions, the clock is ticking on this engagement."

Then we “run out of hours”.

Customer never really nominates someone to own the WalkMe effort (strike two).

Customer never gets up to speed building content.

Content starts to break as the app updates.

Basic WalkMe functionality questions get asked on the community forum.

“Can WalkMe validate form data”?

Umm, hello? YES OF COURSE and 92 other things.

A year later, customer starts looking around for a different DAP.

“This one is too expensive…”

ARGH! 

Don’t let this be you!

All this is why I created the DAP Academy.

It’s not the DAP that’s the problem.

It’s the customer’s understanding of the product. How fully they utilize the features. How well integrated into their companies processes it is.

Apps change, people change, companies have turnover. That’s life.

And for something as revolutionary and powerful as WalkMe, you need a guide who can take you through the process of ingraining Digital Adoption in your org.

If you need help (or know a customer who does), let me know.